Refund & Cancellation Policy

badge 1. Cancellation by Traveller

All cancellation requests must be submitted in writing via email to info@pahadiroutes.com or WhatsApp message to +91 9762107719. Cancellations will be effective from the date we receive your written request.

Verbal cancellations are not accepted. Please ensure you receive a written acknowledgement from our team confirming the cancellation.

calendar_month 2. Refund Schedule

Refunds are calculated based on the number of days remaining before the confirmed trek/departure date:

flight_takeoff 3. Cancellation by Pahadiroutes

Pahadiroutes reserves the right to cancel a trek in the following circumstances:

• Minimum group size not met (for group departures) — you will be offered a date change or full refund
• Severe adverse weather, natural disaster, or force majeure events making the trek unsafe or impossible
• Government-imposed restrictions on border zone or forest area access
• Failure by the traveller to complete balance payment by the due date

If Pahadiroutes cancels a trek for reasons within our control, you will receive a full refund of all amounts paid, excluding any government fees that are non-recoverable. Refunds will be processed within 7 business days.

If cancellation is due to force majeure or circumstances beyond our control, we will refund all recoverable costs. Non-recoverable costs (government permits, pre-paid third-party services) cannot be refunded and will be transparently communicated to you.

person_off 4. No-Show Policy

A "no-show" occurs when a traveller fails to appear at the designated assembly/pickup point on the departure date without any prior written cancellation notice.

• No-shows are treated as a cancellation with less than 15 days' notice
• No refund will be issued for no-shows
• The full trek cost will be forfeited

If you are delayed due to a genuine emergency (road accident, medical emergency, flight delay), please contact us immediately at +91 9762107719. We will assess the situation on a case-by-case basis and make reasonable accommodation where possible.

hiking 5. Trip Curtailment Mid-Tour

If a traveller chooses to discontinue a trek after it has commenced (for personal reasons, illness, or change of mind), the following applies:

• No refund will be issued for unused trek services from the point of curtailment onward
• Pahadiroutes will arrange safe return transport to the nearest base camp or highway at the traveller's expense
• If curtailment is due to a medical emergency, we will assist in arranging evacuation at the traveller's cost; please refer to your travel insurance policy
• If curtailment is due to Pahadiroutes' failure (e.g. vehicle breakdown, accommodation failure), a proportional refund for unused services will be provided

block 6. Non-Refundable Costs

The following costs are non-refundable under all circumstances:

receipt_long 7. Refund Process & Timeline

1. Submit your cancellation request in writing to info@pahadiroutes.com with your booking reference number
2. Our team will acknowledge receipt of your request within 24 hours
3. We will calculate the refund amount based on the schedule above and communicate it to you within 48 hours
4. Approved refunds will be processed to your original payment method within 7–10 business days
5. Bank transfer refunds may take an additional 3–5 business days to reflect in your account depending on your bank

Refunds are issued to the same payment source used for the original booking (UPI ID, bank account, or credit/debit card). Refunds to a different account require additional verification.

event_repeat 8. Date Change & Rescheduling

We understand that travel plans can change. We offer one complimentary date change per booking, subject to availability, provided the request is received:

• 20 or more days before the original departure date — free of charge
• Less than 20 days before departure — treated as a cancellation; standard cancellation policy applies

Date changes are subject to availability of slots, permits, and accommodation for the new dates. Rescheduled treks are priced at the rate applicable on the new travel date, which may differ from the original booking price.

health_and_safety 9. Travel Insurance Recommendation

High-altitude treks to remote and border zones carry inherent risks from weather, terrain, and altitude. We strongly recommend that all travellers purchase comprehensive travel insurance before booking, covering:

• Trip cancellation and curtailment
• Medical expenses including high-altitude sickness treatment
• Emergency helicopter evacuation from mountain terrain
• Baggage loss or delay
• Personal accident cover